Refund policy

Return & Refund Policy

At DevAR, we want every customer to have a smooth and satisfactory shopping experience. If you are not completely satisfied with your purchase, you may request a return or exchange subject to the conditions below.

Return Eligibility

Customers may request a return within 7 days of receiving the order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • All original tags, labels, accessories, manuals, and packaging must be intact.

  • The customer must provide proof of purchase or the original order number.

  • Products showing signs of use, damage, alteration, or improper handling may not be accepted.

Non-Returnable Items

For hygiene, safety, customization, or other applicable reasons, certain products may not be eligible for return, including:

  • Personalized or customized products

  • Gift cards

  • Products marked as final sale or non-returnable

  • Products damaged due to misuse or improper handling by the customer

  • Items returned without their original packaging, accessories, or tags

Any product-specific return restrictions will be mentioned on the relevant product page where applicable.

Damaged, Defective or Incorrect Products

Please inspect your order immediately after delivery.

If you receive an incorrect, damaged, defective, or incomplete product, contact us at [support email] within [48 hours] of delivery.

Please provide:

  • Your order number

  • Photos/videos clearly showing the issue

  • Photos of the outer packaging where relevant

  • A brief description of the problem

After verification, we may arrange a replacement, exchange, refund, or another appropriate resolution.

Return Process

To initiate a return, contact us at [support email] with your order number and reason for return.

Please do not send a product back without receiving return instructions from our support team.

Refunds

Once the returned product has been received and inspected, we will notify you regarding approval or rejection of the refund.

If approved, the refund will generally be issued to the original payment method. Processing times may vary depending on your bank, card issuer, payment gateway, or financial institution.

Original shipping charges and other non-refundable charges may be excluded from the refund where permitted by applicable law.

Exchanges

Where exchanges are available, they are subject to product availability. If the requested replacement is unavailable, we may offer another suitable resolution or refund.

Return Shipping

Unless the return is due to an incorrect, defective, or damaged product supplied by us, return shipping charges may be the responsibility of the customer.

Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Orders that have already been processed, packed, or shipped may not be eligible for cancellation.

Contact

For return, exchange, cancellation, or refund assistance:

DevAR
Email: [support email]
Phone/WhatsApp: [phone number]